Resource Referral – Telephone based – 512-842-9674

All calls are confidential.  Please call our volunteer line and let us see if we can connect you with the services you or your family may need. Volunteers will respond to your call as soon as possible.

The Barnabas Connection provides a telephone resource referral service staffed by volunteers.

Volunteers provide information and assistance on a variety of needs:

Resources are available for much of Hays County in Texas.

The Barnabas Connection has applications on file for local distribution for many state, county, and federal services. Call 842-9674 to speak to a volunteer.

The Barnabas Connection phone line operates Monday through Friday, as phone volunteers are available.  The volunteer structure now includes a Level 1 volunteer who serves as a researcher on the phone with the client.  The Level 1 volunteer works in tandem with the Level 2 volunteer who provided resource referral and data entry support.

Volunteers staff the phone lines each day from their own home. Calls are managed through an online voice mail and forwarding system. Volunteers provide forms and applications for community services such as Federal CEAP, Medicaid/CHIP, Social Security Disability and often assist the client in completing the application. Volunteers provide contact information of helpful community organizations and become a companion and advocate that help the caller through the process of applying for and getting the assistance they need. This mentoring relationship helps ensure that these callers actually connect with the resources they require and are not sent in circles or left frustrated with tedious application procedures. Our volunteers understand that the callers are in crisis and need individual support while they find their way toward stability.

By making information on all of these resources available through a phone call, the Barnabas Connection strives to help families take full advantage of the many quality services available.  The Barnabas Connection has helped clients become more independent and stable by connecting them with consistent streams of income like social security disability, food stamps, child health programs and mental health services.

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